News & Press

In late 2008, when Marriott International unveiled a new prototype with a redesigned lobby for the Courtyard by Marriott brand, they had a pretty good idea that guests would react positively. Now with about 100 hotels, with our Bloomington/Normal, Illinois Courtyard included in the roll out, the company can now be sure.

The redesigned lobby, which features a more open floor plan, the latest technology and healthy food and beverage options, is a key aspect to the new design. The new lobby is based on extensive consumer research and is designed to get people out of their rooms.

The new layout of the lobby design has also changed the way associates service guests, as the traditional front desk has been replaced with separate welcome podiums, which are designed to create more personal interactions between staff and guests during check-in. High tech, high style and high touch, there are a number of elements geared for technology including a business library with computer terminal, private media booths with high-definition televisions and the new Courtyard GoBoard. The GoBoard is a 52-inch touch screen with local information, maps, weather and news, business and sports headlines. Guests can navigate the GoBoard by using the touch screen to find restaurants, local attractions and directions.

Limited service brands are not known for expansive food and beverage offerings but the new Courtyard is changing that concept. In addition to the 24-hour Market for on-the-go guests, the new “Bistro” features a number of healthy food items made fresh to order. Guests can now enjoy hot, customized breakfast selections and then return in the evening for a glass of wine and social appetizers or an evening meal.

The new concept also extends into the guestrooms as well with a new focus on design and a fresh new color palette. A fresh, new look including luxurious bedding, beautiful furniture, designer decorating combined with a style to help guests relax and re-energize. From floor to ceiling, you are going to love what you see.

Lush new linens, multiple choices of pillow softness, flat screen televisions, in-room coffee makers, iron and board and hair dryer are only a few of the many amenities that make the new Courtyard by Marriott in Bloomington Normal a must stay when in the area. For more information and to book accommodations at the Bloomington/Normal Courtyard by Marriott, follow the link below:

Bloomington/Normal Courtyard by Marriott
310A Greenbriar Drive
Normal, Illinois 61761
Phone: 309.862.1166 Fax: 309.862.1166

Website: www.courtyard.com

Description:

The General Manager is responsible for the efficient and profitable operation and ensuring guest satisfaction.

Position Requires:

• A Bachelor Degree or equivalent management experience
• Strong Employee relations/human resources
• A strong customer service background
• Excellent communication skills
• A team leader
• Experience with P&L’s

ESSENTIAL FUNCTIONS:

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned

Recruiting Contact
Jennifer Allen
jallen@tharaldson.com

Description:

Plans and administers sales polices and programs to foster and promote hotel patronage by performing the below duties.

Position Requires:

* A Bachelor Degree or equivalent management experience.
* Strong team leadership.
* Good communication skills.
* Good organizational and interpersonal skills.
* Previous Hotel Sales Experience.
* Cold calling, telemarketing, hotel tours.

ESSENTIAL FUNCTIONS:

* Develops and maintains marketing plan and sales budget with the General Manager
* Provides sales training to staff of hotel as applicable
* Analyzes Revenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems
* Schedules sales appointments
* Conducts a required amount of cold calls
* Organizes, maintains, and tracks sales data
* Completes requests of General Manager and other management personnel, as applicable
* Performs functions of General Manager in General Manager’s absence
* All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com

Description:

Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties

ESSENTIAL FUNCTIONS:

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• All other duties as assigned

Recruiting Contact
Jennifer Allen
jallen@tharaldson.com

Description:

Plans and administers sales polices and programs to foster and promote hotel patronage by performing the below duties.

Position Requires:

* A Bachelor Degree or equivalent management experience.
* Strong team leadership.
* Good communication skills.
* Good organizational and interpersonal skills.
* Previous Hotel Sales Experience.
* Cold calling, telemarketing, hotel tours.

ESSENTIAL FUNCTIONS:

* Develops and maintains marketing plan and sales budget with the General Manager
* Provides sales training to staff of hotel as applicable
* Analyzes Revenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems
* Schedules sales appointments
* Conducts a required amount of cold calls
* Organizes, maintains, and tracks sales data
* Completes requests of General Manager and other management personnel, as applicable
* Performs functions of General Manager in General Manager’s absence
* All other duties as assigned

Recruiting Contact
Jennifer Allen
jallen@tharaldson.com

Description:

Plans and administers sales polices and programs to foster and promote hotel patronage by performing the below duties.

Position Requires:

* A Bachelor Degree or equivalent management experience.
* Strong team leadership.
* Good communication skills.
* Good organizational and interpersonal skills.
* Previous Hotel Sales Experience.
* Cold calling, telemarketing, hotel tours.

ESSENTIAL FUNCTIONS:

* Develops and maintains marketing plan and sales budget with the General Manager
* Provides sales training to staff of hotel as applicable
* Analyzes Revenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems
* Schedules sales appointments
* Conducts a required amount of cold calls
* Organizes, maintains, and tracks sales data
* Completes requests of General Manager and other management personnel, as applicable
* Performs functions of General Manager in General Manager’s absence
* All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com

Description:

Coordinates the activities of hotel staff as directed and provides support to the General Manager by performing the following duties

ESSENTIAL FUNCTIONS:

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com

Description:

Plans and administers sales polices and programs to foster and promote hotel patronage by performing the below duties.

Position Requires:

* A Bachelor Degree or equivalent management experience.
* Strong team leadership.
* Good communication skills.
* Good organizational and interpersonal skills.
* Previous Hotel Sales Experience.
* Cold calling, telemarketing, hotel tours.

ESSENTIAL FUNCTIONS:

* Develops and maintains marketing plan and sales budget with the General Manager
* Provides sales training to staff of hotel as applicable
* Analyzes Revenue Management strategy using such tools as Star reports, demand analysis and applicable front office systems
* Schedules sales appointments
* Conducts a required amount of cold calls
* Organizes, maintains, and tracks sales data
* Completes requests of General Manager and other management personnel, as applicable
* Performs functions of General Manager in General Manager’s absence
* All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com

Description:

The General Manager is responsible for the efficient and profitable operation and ensuring guest satisfaction.

Position Requires:

• A Bachelor Degree or equivalent management experience
• Strong Employee relations/human resources
• A strong customer service background
• Excellent communication skills
• A team leader
• Experience with P&L’s

ESSENTIAL FUNCTIONS:

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned

Recruiting Contact
Jennifer Allen
jallen@tharaldson.com

Description:

The General Manager is responsible for the efficient and profitable operation and ensuring guest satisfaction.

Position Requires:

• A Bachelor Degree or equivalent management experience
• Strong Employee relations/human resources
• A strong customer service background
• Excellent communication skills
• A team leader
• Experience with P&L’s

ESSENTIAL FUNCTIONS:

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned

Recruiting Contact
Cheryl Schamens
cschamens@tharaldson.com